Refund Policy

Last updated: May 22, 2025

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This Refund Policy outlines the terms and conditions under which Yelvariariva ("we," "us," or "our") processes refund requests for services purchased through our platform. By purchasing any service or subscription, you acknowledge that you have read, understood, and agree to the terms described in this policy.

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1. General Principles

We are committed to delivering high-quality online educational experiences. If you are not satisfied with your purchase, we encourage you to contact our support team before requesting a refund. Many concerns can be resolved promptly without the need for a formal refund process.

All refund requests are evaluated on a case-by-case basis in accordance with the terms set out below. Submitting a refund request does not guarantee approval.

2. Eligibility for Refunds

2.1 Eligible Circumstances

A refund may be issued under the following circumstances:

2.2 Non-Eligible Circumstances

Refunds will generally not be issued in the following cases:

3. Refund Request Period

Refund requests must be submitted within 14 calendar days from the date of purchase or the scheduled event date, whichever is earlier. Requests submitted outside this window will not be considered unless exceptional circumstances apply, as determined solely by Yelvariariva.

For recurring subscription plans, refund requests must be submitted within 7 calendar days of each billing cycle charge. We do not issue retroactive refunds for previous billing periods.

4. How to Submit a Refund Request

To initiate a refund request, please contact our support team using one of the following methods:

When submitting your request, please include the following information:

Incomplete requests may result in processing delays or rejection. We will acknowledge your request within 2 business days of receipt.

5. Refund Processing

5.1 Review and Decision

Once your request is received, our team will review the information provided and reach a decision within 5 to 10 business days. We may contact you for additional information during this period. Failure to respond within 5 business days of our follow-up may result in your request being closed.

5.2 Approved Refunds

If your refund is approved, the amount will be returned to the original payment method used at the time of purchase. Please allow the following processing times:

Processing times may vary depending on your financial institution. Yelvariariva is not responsible for delays caused by banks or payment processors once the refund has been initiated on our end.

5.3 Partial Refunds

In certain circumstances, a partial refund may be issued at the discretion of Yelvariariva. This may apply where a portion of the service has already been delivered or accessed prior to the refund request.

5.4 Declined Refunds

If your refund request is declined, you will receive a written explanation via email. You may escalate the matter by replying to the decision email within 7 calendar days with additional supporting information. Yelvariariva's final decision upon escalation review shall be considered conclusive.

6. Cancellations and Subscriptions

6.1 Cancelling a Subscription

You may cancel your subscription at any time through your account settings or by contacting our support team. Upon cancellation, your access will remain active until the end of the current billing period. No prorated refunds are provided for the unused portion of an active subscription period unless a billing error occurred.

6.2 Free Trials

If a free trial is offered, no charges are applied during the trial period. Charges begin only upon conversion to a paid plan. Refunds are not available for charges incurred after a free trial period has elapsed without cancellation.

6.3 Auto-Renewal

Subscriptions renew automatically unless cancelled prior to the renewal date. We recommend cancelling at least 24 hours before your renewal date to avoid being charged for the next billing cycle. Charges processed on or after the renewal date are subject to standard refund eligibility terms.

7. Events and Webinars

7.1 Registrations

Fees paid to register for a specific webinar or live event are generally non-refundable once access has been granted, unless the event is cancelled or rescheduled by Yelvariariva. Where an event is rescheduled, participants will be offered the option to attend the new date or request a full refund.

7.2 Recordings and On-Demand Access

Where a recording or on-demand version of an event is provided as part of the purchase, access to this content may affect refund eligibility. If an on-demand recording has been accessed or downloaded, a refund may not be available.

8. Chargebacks and Disputes

We encourage you to contact us directly before initiating a chargeback or payment dispute with your bank or card provider. Chargebacks initiated without prior contact may result in the suspension or permanent termination of your account pending investigation.

If a chargeback is found to be unwarranted following review, Yelvariariva reserves the right to recover the disputed amount along with any associated fees. Accounts subject to fraudulent chargeback activity may be permanently banned from our platform.

9. Promotional Purchases and Discounts

Purchases made using promotional codes, discount vouchers, or special offers are subject to the same refund terms outlined in this policy, unless the terms of the specific promotion state otherwise. Refund amounts for promotional purchases will reflect the actual amount paid, not the standard list price.

Promotional benefits, bonus sessions, or complimentary access granted as part of an offer are non-refundable and non-transferable under all circumstances.

10. Currency and Fees

All refunds are processed in the original transaction currency. Yelvariariva is not responsible for currency conversion losses or fees applied by your financial institution. Any third-party transaction fees charged at the time of purchase are non-refundable.

11. Modifications to This Policy

Yelvariariva reserves the right to amend, update, or replace this Refund Policy at any time. Changes will take effect upon publication on our website. It is your responsibility to review this policy periodically. Continued use of our services following any update constitutes your acceptance of the revised terms. Material changes will be communicated to registered users via email where reasonably practicable.

12. Contact Us

If you have any questions, concerns, or requests relating to this Refund Policy, please do not hesitate to reach out to us through any of the following channels:

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This policy is effective as of May 22, 2025, and supersedes all previously published versions of the Yelvariariva Refund Policy.